Shipping & Returns

Shipping

Your order will be shipped within one week of receipt unless the item is on backorder. With the nature of imported items, your order can take up to 3 weeks for out of stock colors and 4-6 weeks for prints and customs.
We ship products via USPS Priority Mail.

While we do try to keep a good variety of inventory on-hand, with the varying range of sizes and colors, we might have to order your item. We order our products directly from Hidez Australia. And typically receive them within 3 working days of placing the order. This means we can still supply you with your order in about one week - 10 days.

RETURN POLICY

The product, provided it is in NEW condition, unworn and returned transportation prepaid within two weeks of the date of sale to original customer, will be refunded. There is a 15% restocking fee on all Hidez items as these are imported and oftentimes, specially ordered. Defects, damages or failures due to improper usage, improper alterations or handling, or by any other conditions beyond our control, to include damages by horses or their environment, are excluded from the one-year manufacturer's warranty. Warranty covers the seams for defect and zippers and zipper heads for workmanship and does not cover incidental or consequential damages.
Return shipping will be paid by the buyer.

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