Shipping

We are proud to say that we have been an authorized agent of the products we offer for over 5 years now. We are one of the only long-standing dealer of Hidez compression.
Hidez is THE ORIGINAL, Patented Compression wear for horses.

We strive to keep large variety of inventory however, this product comes in many sizes and all items are available in 7 standard colors and prints. It’s difficult to predict what each customer will need.

In most cases, your order will arrive within 5-7 working days. If the item is over $250, it will process and ship via International Express (TNT) from Australia (if it is Hidez) and should also arrive in this time.

We ship our products via USPS Mail.

RETURN POLICY

The product, provided it is in NEW condition, unworn and in it’s original packaging need to be returned, transportation prepaid, within two weeks of the shipping date to original customer. There is a 15% restocking fee on all Hidez items as these are imported and oftentimes, specially ordered for your specific color or size (we typically only stock black in standard sizing) . Shipping and handling costs are not refundable for any order.

Because of customs and duties, it is not feasible to have them returned to AU. Should you decide that you do not want your item, you will need to return the item (in unused condition only) at your expense.

You must have obtained an authorization approval before shipping to:

Dream Big Hidez
PO Box 301
Winslow, AR, 72959

Warranty Repairs and Defects


IN THE CASE OF defects or warranty issues, please email photos of the issue to: kate@buyhidez.com Warrantied repairs will be sent to Dream Big Hidez – Warranty Division. Any repairs that cannot be made in the US (anything that requires sewing or replacing of the zipper itself) will be packaged and sent to AU for authentic repair.

BEFORE SENDING YOUR ITEMS- because these must be sent to Australia, they will be subject to Customs inspections. Your items must be clean and free of animal hair to not delay or seize your items. Wash and line dry your Hidez products and send to:

Dream Big Hidez
PO Box 301
Winslow, AR, 72959

BE SURE TO INCLUDE YOUR NAME, PHONE NUMBER, and EMAIL address for return shipment and communication. You should also include a note describing the issue that you are needing repaired (it’s not always obvious upon inspection) .

Damages to your products are not considered “warranty” repairs. Damages due to improper usage, improper alterations or handling, or by any other conditions beyond our control, to include damages by horses or their environment, are excluded from the one-year manufacturer’s warranty.

Warranty covers the seams for defect and zippers and zipper heads for workmanship and does not cover incidental or consequential damages.

Return shipping will be paid by the customer.